Privacy policy

ASK PANTRY Ltd (“We”) are committed to protecting and respecting your privacy 

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it 

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is trading at 376 Parsloes Avenue, Dagenham, Essex, RM9 5QP.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site,This includes information provided at the time of registering to use our site, placing an order, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by, and when you report a problem with our site
  • If you contact us, we may keep a record of that correspondence
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them
  • Details of transactions you carry out through our site and of the fulfilment of your orders
  • Details of your visits to our site including, but not limited to, traffic data, location data and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website, also allows us to improve our site and enables you to purchase on our site.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination in the United Kingdom. It may also be processed by staff operating in the United Kingdom who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. 

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy 

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer
  • To provide you with information, products or services that you request from us or which we feel may interest you
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To notify you about changes to our service

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) or by telephone or hard copy media with information about goods and services similar to those which were the subject of a previous sale to you 

Communicating with you

If you do not want us to use your data in this way please either:

  • If at any time you wish to have your information removed from our active databases, please contact us. You will be able to unsubscribe anytime by clicking on the unsubscribe link at the bottom of all our email communications.
  • You will be able to unsubscribe from marketing emails anytime by clicking on the unsubscribe link at the bottom of all our email communications.
  • We NEVER pass your email or other data onto any 3rd parties
  • Reply to any SMS text that we send you with “unsubscribe”
  • If we contact you by telephone inform the person calling you that you wish to unsubscribe from our marketing database Call us on the Customer Helpline number provided on any hardcopy mail that we send to you and let us know that you wish to unsubscribe from our marketing database

Disclosure of your information

We may disclose your personal information to any member of our group of companies so they can provide you with relevant products and services. Reference to group means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may use and share anonymised information outside our group of companies. However, we would like to reassure you that this never includes your personal information. 

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
  • If or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction